Studies show that the most successful mediators are those who develop a rapport with mediation participants, and the most satisfied parties are those who have prepared well for mediation. Susan Exon strives to achieve these goals. Since mediator style is not the best predictor of successful mediations, she offers a 360-degree style in which she suggests ideas for mediation preparation, facilitates communication and serves in a directive capacity as needed. Susan brings to the table patience, perseverance, perpetual optimism and past experience since 1998.
Susan has been licensed to practice law in the State of California since 1990. As a business litigator while she practiced at Best, Best & Krieger, LLP, her areas of emphasis included: real estate and construction defect, business torts, unfair competition, trademarks and trade names, wrongful termination, civil rights, equal protection, antitrust, RICO, redevelopment, and CEQA. Susan served as Judge Pro Tem for the San Bernardino County Small Claims Courts during 1999-2000.
Today, Susan mediates and arbitrates on a full-time basis, both privately and as part of several panels. Susan is Professor Emerita at the University of La Verne College of Law, where she retired in June 2020 after 21 years of teaching Mediation, Negotiation, ADR, Civil Procedure, Professional Responsibility, Remedies, and related seminars. She has more than 30 years of experience as a business litigator, law professor, practicing mediator, and arbitrator.
Susan speaks frequently on ethical and ADR topics; she has been a featured speaker for the PBS television show, Contemporary Legal Issues. She has published extensively on mediation ethics and civil procedure topics. Her textbook, Advanced Guide for Mediators, was published in 2014 and is available on Amazon. Her current research explores how mediators can develop trust and rapport in an online dispute resolution environment.
Susan served as co-chair of the Ethics Committee for the American Bar Association’s Section of Dispute Resolution for several years until 2013, served as an invited member of the Section’s Ethical Guidance Committee (2010-2019), and on a Civil Procedure panel of experts for the Legal Education, ADR, and Problem-Solving (LEAPS) Task Force.
Selected presentations during past decade from over 60 public trainings and presentations given since 1996: