Mediators, such as the panel of professionals at CAMS, work hard to overcome that response and to help disputants in all types of conflict work toward a resolution to their situation through a system that targets a “win-win” ideal.
In mediation and negotiation, we sometimes use the term “zero- sum” when trying to arrive at a resolution. This, “game theory” solution is from the old concept of solving problems in which the parties believe that if they give up something they are getting less than the other side. As mediators, we try to erase that concept and show the parties that the real goal should be resolution, or “non-zero-sum.” Far too often when the fight/fright instinct takes over we will go on the attack or if we are being attacked, an aggressive defense. History tells us these tactics are not only expensive but destructive. Approaching conflict with a non-zero- sum attitude obviates destruction and is far less expensive.
We suggest that when one is confronted with an impending conflict, whether the aggressor or the recipient, that person should take a couple of steps back and reflect upon what he is trying to accomplish. Does he want recovery of money lost? Does she want her medical expenses paid? Do they want to dissolve their marriage and protect their children? Most of the time the answer to all is, “YES.” CAMS enthusiastically suggests to these potential disputants that one of the first things they should do is get into contact with an experienced mediator to help them save money, time and, when it is important such as in family law cases, a civil relationship, rather than making a beeline for the courthouse. Our experience tells us we can resolve such cases quickly and far less expensively than taking a matter to trial. We urge you to look at our panel of experienced mediators to find someone who can assist you to resolve your dispute. We suggest